1. General policy
Refunds are evaluated based on service type, project status, and whether eligibility requirements are met. Requests should be submitted promptly with enough context for review.
2. One-time project services
Refunds may be considered when all of the following conditions are met:
- You provided clear project requirements and requested revisions through the normal process.
- The final delivered work materially fails to match the agreed scope due to our error.
- You submit a written refund request within 7 days of final delivery.
3. Subscription services
- First-time subscribers may request a full refund within 7 days from subscription start.
- Requests after the initial 7-day period are generally not refundable.
- Renewed billing cycles are non-refundable once a renewal payment is processed.
4. Non-refundable items
- Third-party costs already incurred on your behalf (fonts, stock assets, domains, tools).
- Completed and approved deliverables where scope requirements were met.
- Requests submitted outside defined eligibility windows.
6. Processing timeline
Approved refunds are returned to the original payment method and may take 10-14 business days to appear, depending on your payment provider.
7. Policy updates
We may update this policy as needed. The latest version is always available on this page.